Puzzling attitude at Betfair

Just thought I'd give everyone an update on things on the Betfair dispute (i.e. yours truly being harshly in my view banned for life from their forum). I should point out I'm not a raving Betdaq-ite though policies and dealings with people at Betfair have inevitably forced me that way over the last year or so.
I've happily offered olive branches to those at Betfair but for some reason they continue to prefer to be unreasonable and unapproachable which does seem pretty pathetic really given the standing of the company. Apparently if you infringe their forum rules they give you absolutely no room for resuming the status quo seemingly forever which seems draconian to say the least. I do believe everyone deserves a second chance and it only causes prolonged bad feeling. I really can't get inside these people's heads, they must be a different breed. But they lack the human touch for sure and in fact prefer to act like money hungry robots with pound signs in their eyes.
Anyhow I openly admit it was maybe a little infantile of myself to get so wound up about one or two of their policies I ended up saying the word "purple" a few times on their forum but no more so than their reaction to it, as they must have realised the introduction of the PC charging system in particular would cause some sort of furore.
Why victimise otherwise friendly and civilised folk for a mostly understandable reaction to something they stirred up in the first place. Of course they can do as they wish on their own forum but its sad they lack any empathy and person to person understanding and prefer to take the bully-boy or silent approach. Totally unnecessary and people don't forget it.
The hope is that when they have a turnover of staff the new incumbents will be somewhat more customer friendly than the current occupants, who seem to think we are still living in a Nazi state.
Not only that, but to simultaneously ban peoples relatives from the forum just because they are in some way kin to someone previously expunged seems to be totally prejudicied and discriminatory and not befitting of a global company who once seemed to be on the punters side. Somewhere along the line, it seems to have fallen into enemy hands and there is an under-current of greed and disregard for its patrons.
Indeed, my old Dad who seemingly got barred from the forum just because his surname is the same as mine, now has all his emails completely ignored with not even the courtesy of a reply.
I really don't know whats the matter with these people and I hope when I send a letter to the gambling press, it might stir them into some kind of answer as I do think by and large they have got off very lightly with some of their actions which for many people have left a nasty taste in the mouth.
On a lighter side, there is an excellent new snooker betting blog by my old mucker Snookerbacker at snookerbacker.com which is well worth a look and he does seem to make a consistent profit so hopefully you will come out of it alot richer too.
Good luck for now and keep the wins coming
Rick